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The American Customer Satisfaction Index (ACSI) reported today that customer satisfaction across Federal agencies was down in 2018 to a score of 68.9, following two years of improved satisfaction, as part of the ACSI Federal Government Report for 2018. […]

Irv Dennis, chief financial officer at the Department of Housing and Urban Development (HUD), on Thursday described HUD’s plan to use the largest-awarded sum from the Technology Modernization Fund (TMF)–including timelines for rollout and repayment–in an appearance on Government Matters.


Johnson Joy, CIO of the Department of Housing and Urban Development, said that he came to the Federal government hoping to use his private sector expertise to disrupt the public sector. “I’m a disruptor so I want to bring what the private sector has to offer to the government,” Joy said.