Capital, House of Representatives, Congress, Senate

FITARA, FedRAMP, and 21st Century IDEA are all shaping Federal IT modernization efforts, explained Rich Beutel and Mike Hettinger at ServiceNow’s Knowledge 2019 Conference.






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NIST
Navy seal
National Geospatial-Intelligence Agency (NGA)
Cyber workforce people

The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector.






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CX Customer experience -min

The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.






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While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7.






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Machine learning AI modernization
NIST

The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team.






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USPS Postal Service

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.






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5G wireless infrastructure technology

Federal government officials warned about the risks and challenges of rolling out 5G wireless networks – particularly in terms of the threat China poses in its global advancement of 5G – and emphasized that use of public-private partnerships in developing America’s vision for 5G networks will be critical for ensuring network security and staying internationally competitive.






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During her keynote address at Monday’s Center for Strategic and International Studies event, Rep. Suzan DelBene, D-Wash., urged the U.S. government to increase its global engagement when it comes to tech–saying that was the only way to maintain U.S. technological leadership. With that in mind, DelBene offered a series of steps Congress can take to maintain U.S. global leadership.






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Rod Turk, acting chief information officer at the Department of Commerce, said Thursday at MeriTalk’s 2018 Cloud Computing Brainstorm that the commodification of IT is changing the service delivery model to make shared services an inevitability, and agencies need to shift their thinking to adapt. Turk outlined his guiding principles for priming agencies for the shared services revolution and provided a set of process questions to aid in implementation.






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