DOJ Department of Justice

With the redesign of the VA.gov website for the Department of Veterans Affairs, the agency has made progress in providing a better customer experience. Now, alongside partners at the U.S. Digital Service (USDS), the agency is looking toward other areas to improve across the department, said officials from VA and USDS today.






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As Federal agency leaders look to modernize networks and provide better citizen services, they need to have a “Citizen First” mentality, rather than “Cloud First” or “Cloud Smart,” Claire Bailey, director of Federal, State and Local Mainframe Solutions at Compuware, told MeriTalk.






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The Senate confirmed James Gfrerer as Assistant Secretary for the Office of Information and Technology at the Department of Veterans Affairs Wednesday evening on a voice vote, filling the permanent CIO role that had been vacant since the start of the Trump administration.






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Trump

Since the President’s Management Agenda was issued in March, Federal agencies have been working governmentwide to “provide a modern, streamlined, and responsive customer experience [CX] across government, comparable to leading private sector organizations.” According to an update released Wednesday on Performance.gov, agencies have made strong progress on the cross-agency priority (CAP) of improving CX with Federal services; however, the path forward has not been without bumps in the road.






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Capitol Washington DC Federal

As MeriTalk reported earlier this month, the Senate today took action on the 21st Century Integrated Digital Experience Act (IDEA Act) and passed the legislation under unanimous consent.






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The General Services Administration announced that Anil Cheriyan will be the new director of the agency’s Technology and Transformation Services unit and deputy commissioner of the Federal Acquisition Service, replacing acting director Kelly Olson in early January.






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Congress Capitol Senate House

The Senate is expected to take action on H.R. 5759, the 21st Century Integrated Digital Experience Act (IDEA Act), via a “hotline” procedure before the end of the current session of Congress, a knowledgeable Capitol Hill source told MeriTalk.






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Capital, House of Representatives, Congress, Senate

The House has voted to approve bills that would two bills–one that would elevate and reauthorize the role of the Federal CIO, and another that would establish minimum standards for Federal agency website functionality and performance.






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Machine learning AI modernization

A new survey on the impact of the President’s Management Agenda (PMA) issued in March reveals positive responses to the document but also some of the biggest challenges on the PMA’s key drivers of IT modernization, data usage, and the workforce.






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General Services Administration GSA

When it comes to customer experience in the Federal government, customers can be like your children: you love them and want to help them succeed, but you don’t get to pick them, and you have to work toward their high expectations. That was the message from Anahita Reilly, chief customer officer at the General Services Administration (GSA), during a speech today at Deloitte’s Creating a Future Forward event.






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student aid, funding, student loans, education department, college

Secretary of Education Betsy DeVos highlighted the success of the Department of Education’s mobile applications during a speech on Tuesday, pointing to their convenience and ability to reach citizens in an effective manner.






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Congress Capitol Senate House
Federal money spending government

IT officials from the Department of Agriculture (USDA) and the Department of Housing and Urban Development (HUD) detailed progress their agencies have made so far in utilizing grants awarded by the Technology Modernization Fund (TMF), and highlighted the benefits of TMF funding including the ability to repay the working capital fund through cost savings.






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The newest round of Technology Modernization Fund (TMF) awards came after the TMF board reviewed more than 40 proposals from agencies looking to win funds from the program, according to Federal Deputy CIO Margie Graves.






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