CX Customer experience -min

The General Services Administration (GSA) released a version of its customer experience survey for high-impact Federal programs to use, as mandated by Office of Management and Budget (OMB) Circular A-11, on the Federal Register today. […]

A new report from the Pew Research Center found that 56 percent of Americans “trust law enforcement agencies to use [facial recognition] technologies responsibly.” In addition to trusting law enforcement with facial recognition, 59 percent of the 4,272 U.S. adults surveyed said that they believe it is “acceptable for law enforcement to use facial recognition tools to assess security threats in public spaces.”






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Customer experience CX-min

The Senate on July 25 approved the Federal Agency Customer Experience Act (S. 1275), which would charge Federal agencies with gathering customer feedback about agency services, and to make some of that feedback data public.






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The Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency (CISA),the  Multi-State Information Sharing and Analysis Center (MS-ISAC), the National Governors Association (NGA), and the National Association of State Chief Information Officers (NASCIO) released new recommendations to help state, local, and tribal governments safeguard against ransomware, and urged governments to take “immediate action” to prevent attacks.






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Capital, House of Representatives, Congress, Senate

FITARA, FedRAMP, and 21st Century IDEA are all shaping Federal IT modernization efforts, explained Rich Beutel and Mike Hettinger at ServiceNow’s Knowledge 2019 Conference.






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NIST
Navy seal
National Geospatial-Intelligence Agency (NGA)
Cyber workforce people

The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector.






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Veterans Affairs VA Vets

The Department of Veterans Affairs (VA) is on track to achieve its agency goal under the President’s Management Agenda (PMA) of improving veteran customer experience (CX), according to a June update released by the VA.  






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CX Customer experience -min
Veterans Affairs VA Vets

Veterans submitted 3,000 benefits compensation claims using the Department of Veterans Affairs’ (VA’s) new Disability Compensation Claim Tool in the first month of the tool’s launch and have reported positive experiences using it, the VA announced in a June 13 news release.






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The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.






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While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7.






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Machine learning AI modernization
NIST

The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team.






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General Services Administration GSA

In an effort to improve customer experience (CX) in government, the General Services Administration (GSA) will hold a nationwide, day-long hackathon to gather industry insight about GSA applications.






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