The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives. […]

While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7.






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Machine learning AI modernization
NIST

The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team.






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General Services Administration GSA

In an effort to improve customer experience (CX) in government, the General Services Administration (GSA) will hold a nationwide, day-long hackathon to gather industry insight about GSA applications.






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USPS Postal Service

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.






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DOJ Department of Justice

With the redesign of the VA.gov website for the Department of Veterans Affairs, the agency has made progress in providing a better customer experience. Now, alongside partners at the U.S. Digital Service (USDS), the agency is looking toward other areas to improve across the department, said officials from VA and USDS today.






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As Federal agency leaders look to modernize networks and provide better citizen services, they need to have a “Citizen First” mentality, rather than “Cloud First” or “Cloud Smart,” Claire Bailey, director of Federal, State and Local Mainframe Solutions at Compuware, told MeriTalk.






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The Senate confirmed James Gfrerer as Assistant Secretary for the Office of Information and Technology at the Department of Veterans Affairs Wednesday evening on a voice vote, filling the permanent CIO role that had been vacant since the start of the Trump administration.






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Trump

Since the President’s Management Agenda was issued in March, Federal agencies have been working governmentwide to “provide a modern, streamlined, and responsive customer experience [CX] across government, comparable to leading private sector organizations.” According to an update released Wednesday on Performance.gov, agencies have made strong progress on the cross-agency priority (CAP) of improving CX with Federal services; however, the path forward has not been without bumps in the road.






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Capitol Washington DC Federal

As MeriTalk reported earlier this month, the Senate today took action on the 21st Century Integrated Digital Experience Act (IDEA Act) and passed the legislation under unanimous consent.






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The General Services Administration announced that Anil Cheriyan will be the new director of the agency’s Technology and Transformation Services unit and deputy commissioner of the Federal Acquisition Service, replacing acting director Kelly Olson in early January.






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Congress Capitol Senate House

The Senate is expected to take action on H.R. 5759, the 21st Century Integrated Digital Experience Act (IDEA Act), via a “hotline” procedure before the end of the current session of Congress, a knowledgeable Capitol Hill source told MeriTalk.






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