Jay Huie

The upcoming Federal Data Strategy, currently in development and open to comment, aims to increase transparency and drive better service for citizens, said Jay Huie, a White House leadership development fellow, who described himself as an “ombudsperson” for the Federal Data Fellows developing the strategy. […]

Customer Experience CX

For agencies looking to score a touchdown with their customer experience, the General Services Administration (GSA) released its Customer Experience Playbook today, offering “a synthesis of ideas gathered from interviewing several subject matter experts and leaders in CX and Human Centered Design in government.”






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US Federal CIO Suzette Kent OMB MeriTalk CCXB

Federal CIO Suzette Kent provided a demonstration this morning at the American Council for Technology and Industry Advisory Council’s (ACT-IAC) Imagine Nation ELC Conference to help envision a future for government services that may not be that far away.






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Emily Murphy, administrator of the General Services Administration (GSA), delivered a keynote address today that provided a glimpse of her vision as the head of GSA, along with recent government IT wins and the path she sees ahead for the agency serving as the Federal facilitator for IT acquisition and modernization.






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Customer Experience CX
US Federal CIO Suzette Kent OMB MeriTalk CCXB
Gary Washington USDA CIO agriculture

Agriculture Department CIO Gary Washington laid out his agency’s IT modernization journey today, beginning with USDA’s work as the lighthouse agency for the Centers of Excellence (CoE) initiative, and continuing with the agency’s selection as one of the first three to receive an award under the Technology Modernization Fund (TMF).






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Rep. Ro Khanna, D-Calif., said he is eyeing the post-midterm election “lame duck” period for further movement through Congress of his 21st Century Integrated Digital Experience Act (IDEA) bill that would empower Federal agency CTOs and CIOs to modernize and improve their websites and citizen services.






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matt lira

Matt Lira, special assistant to the president for innovation, policy, and initiatives at the White House Office of American Innovation, has a unique visualization exercise to help consider how we should address problems in the Federal IT space.






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Federal CIO Suzette Kent called today’s first official test of the National Wireless Emergency Alert System a “historic event,” highlighting the test as evidence of the expanding role of mobile technologies and their impact on a broader effort toward digital transformation in the Federal government.






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General Services Administration GSA

The General Services Administration announced several companies receiving awards for “critical work” at the Centers of Excellence (CoEs) within the U.S. Department of Agriculture (USDA), advancing the Centers of Excellence initiative into phase II.






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hybrid cloud multi cloud computing in the cloud

As Federal agencies migrate applications to the cloud, data integration can be a major stumbling block that prevents them from reaping the benefits of cloud services. While agencies are putting more applications in cloud environments, often the underlying technologies connecting these applications are still on-premise. As a result, information technology teams must spend time provisioning and maintaining their middleware infrastructure to avoid performance bottlenecks.






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Cloud computing

Federal IT executives from the Department of Energy and the United States Digital Service shared their experiences this week with cloud migrations and offered their lessons learned to help ease transitions to the cloud for other agencies, including the evaluation of cost structures and the importance of engineering “quick wins” from service transitions.






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Margaret Weichert, deputy director for management at the Office of Management and Budget (OMB) and one of the Trump administration’s most visible point persons promoting its plan to reorganize numerous aspects of Federal civilian agencies, said on Wednesday that the first fruits of that plan may be efforts to standardize aspects of the Federal cybersecurity workforce, ease the backlog of Federal background checks, and make improvements in the provision of government digital services generally.






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Underneath its more headline-grabbing aspects such as the proposed merger of the Departments of Labor and Education, the Trump administration’s Federal agency reorganization proposal issued on June 21 marks another step in the wider push toward greater Federal government IT modernization, a former Department of Commerce (DoC) official told MeriTalk.






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While the White House’s proposal to reorganize the functions of many Federal agencies made the biggest headlines today with major steps like the proposed merger of the Departments of Education and Labor, the lengthy proposal document released today also touches on a host of other significant issues including the Federal cybersecurity workforce, delivery of government services to citizens, and handling of background checks for Federal Employees.






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Proposals with great citizen impact, quick routes to success and repayment, and concise explanations of how to achieve their goals are likely to win the remaining dollars in the Technology Modernization Fund (TMF), according to representatives from the General Services Administration (GSA) speaking at a workshop held June 8.






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IT modernization in the Federal government will require collaboration, effective policies, and a focus on the true end-goal: improving the government experience for citizens, said agency CIOs and industry leaders at a May 23 FedInsider webinar on IT modernization.






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