The on-again, off-again story of the Department of Veterans Affairs’ $642 million commercial scheduling system is not only back on track, but is likely part of a larger movement by the department to finally adopt a commercial electronic health record system. […]

After years of development and hundreds of millions of dollars spent, the Department of Veterans Affairs is balking at the idea of replacing its flawed scheduling system with a commercial alternative. Yes, even after a major scandal involving deliberate manipulation of the scheduling system that led to the deaths of veterans, VA thought it was appropriate to tackle the development themselves.






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