Cyber Security Brainstorm

In its June update to its agency goals under the President’s Management Agenda, the Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) revealed it is unlikely to meet goal on cyber hygiene scanning, intrusion detection, and high value asset vulnerability mitigation. […]

CX Customer experience -min

The Cross-Agency Priority (CAP) Goal Action Plan to Leverage Data as Strategic Asset released June updates under the President’s Management Agenda (PMA) on June 20, which indicated movement in the Federal Data Strategy’s development, as well as strategies the CAP Goal team is taking to overcome data use and strategy challenges.


Last year’s President’s Management Agenda, which is set to celebrate its first anniversary on March 20, remains the primary vehicle that the Trump administration will use into FY2020 to advance its broad Federal government modernization agenda which relies heavily on improving IT systems, making better use of data to boost government services, and migrating the Federal workforce to higher-value tasks.


Cyber workforce people

The Trump administration’s latest update of its recent activities to fulfill its CAP (cross-agency priority) goal action plan for shifting agencies’ attention to higher-value work shows that agencies working on the plan–including officials from the Office of Management Budget and the Department of Housing and Urban Development–have a busy 2019 schedule to advance the effort.


General Services Administration GSA

Since the President’s Management Agenda was issued in March, Federal agencies have been working governmentwide to “provide a modern, streamlined, and responsive customer experience [CX] across government, comparable to leading private sector organizations.” According to an update released Wednesday on, agencies have made strong progress on the cross-agency priority (CAP) of improving CX with Federal services; however, the path forward has not been without bumps in the road.


DCOI data center server room infrastructure hyperconverged cloud storage architecture
Federal spending budget

The Federal government is making some progress in supporting the cross-agency priority (CAP) goal of greater transparency among Federal IT spending, but is behind schedule on establishing government-wide standards for Technology Business Management (TBM)–a set of best practices for running IT businesses and communicating IT costs and benefits–according to an update released yesterday on


Customer Experience CX

For agencies looking to score a touchdown with their customer experience, the General Services Administration (GSA) released its Customer Experience Playbook today, offering “a synthesis of ideas gathered from interviewing several subject matter experts and leaders in CX and Human Centered Design in government.”