Customer experience CX-min

The first High Impact Service Provider (HISP) Action Plans on customer experience (CX) have been released by Performance.gov to highlight public-facing services in accordance with 2018 Office of Management and Budget (OMB) Circular A-11 Section 280 guidance and the President’s Management Agenda. […]

CX Customer experience -min

The General Services Administration (GSA) released a version of its customer experience survey for high-impact Federal programs to use, as mandated by Office of Management and Budget (OMB) Circular A-11, on the Federal Register today.






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The Office of Management and Budget’s (OMB) Circular A-11 for the fiscal year 2021 budget cycle, released June 28, includes new guidance on customer experience (CX), Technology Business Management (TBM), and OMB’s new shared services policy.






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General Services Administration GSA

In an effort to improve customer experience (CX) in government, the General Services Administration (GSA) will hold a nationwide, day-long hackathon to gather industry insight about GSA applications.






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HUD Urban Development

The Department of Housing and Urban Development (HUD) and the General Services Administration’s Technology and Transformations Services unit (GSA TTS) issued six requests for information (RFI) today identifying key areas for phase two of the Centers of Excellence (CoE) program.






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Since the President’s Management Agenda was issued in March, Federal agencies have been working governmentwide to “provide a modern, streamlined, and responsive customer experience [CX] across government, comparable to leading private sector organizations.” According to an update released Wednesday on Performance.gov, agencies have made strong progress on the cross-agency priority (CAP) of improving CX with Federal services; however, the path forward has not been without bumps in the road.






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