Is ServiceNow IT Operations the IT Uber?

Cars and IT seem to be in disparate categories, but ServiceNow may have come up the IT Operations equivalent of Uber. They’re changing the model for IT operations, and simplifying complicated processes into a single platform to streamline user experience.

At one of its breakout sessions at its Federal Forum on Feb. 7, ServiceNow employees presented on IT Operations Management, outlining the benefits of using platforms to manage cloud functions. Stephen Tunstall a senior account executive, and Christian Malone, an advisory architect for ITOM spoke at the session.

The operations service gets technical very quickly, but the overall goal that emerged is helping Federal agencies.

“The IT Operations group within ServiceNow is refocusing ourselves. We want to help build a world in which operations accelerates mission,” said Malone.

The old model of handling IT operations involved waiting for things to break, then fixing them. ServiceNow’s new model increases visibility, monitoring the system for anomalies and warning the user before system problems occur.

The platform also simplifies the user experience for operations managers that oversee a vast number of operations. ServiceNow logic says that because mistakes are a product of the environment, fixing those mistakes involves monitoring all the decisions that make up that environment. Which seems like a daunting task, but luckily, machine learning can help

Innovation, flexibility, and simplicity–what more could you ask for in a ride sharing service, or an IT Operations platform?

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