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The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector.






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House Speaker Nancy Pelosi, D-Calif., on Tuesday released the Democratic roster for the Select Committee on the Modernization of Congress, which was created as part of a House Rules package adopted earlier this month when Democratic leadership took over in the House. Minority Leader Kevin McCarthy, R-Calif., has not yet named the committee’s Republican members.






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The U.S. Department of Veterans Affairs’ (VA) technology budget is vast. At just over $4 billion, it exceeds most Federal agencies’ technology budgets, and in some cases, dwarfs entire operational budgets.






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Reports like December’s White House IT Modernization Report sometimes seem like they impose requirements on agencies from above. Speaking at the ServiceNow Federal Forum in February, Danielle Metz, a policy advisor at DoD Office of Science and Tech Policy and contributor to the Modernization Report, gave us a look inside the kitchen to see how these reports come together.






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Cars and IT seem to be in disparate categories, but ServiceNow may have come up the IT Operations equivalent of Uber. They’re changing the model for IT operations, and simplifying complicated processes into a single platform to streamline user experience.






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Federal agencies are focusing on ways they can leverage new technologies, such as automation, to improve IT service management and streamline cybersecurity processes, as they work to keep up with a threat landscape that changes constantly. ServiceNow’s Bob Osborn said that ServiceNow is integrating artificial intelligence capabilities into its platform so that agencies can use the newest automation technologies as they become available.






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Federal IT employees said that they need automated capabilities in order to streamline administrative tasks that take up a chunk of the workday. Seventy-seven percent of respondents to ServiceNow’s survey of Federal technology workers said that they spend more than a quarter of their workday on manual, administrative tasks.






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Sheila Yahyazadeh, senior consultant of KPMG’s Federal sector, said that Federal agencies’ disappointing scores on the FITARA report card could be an opportunity for learning and growth.






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Tony Summerlin, who helped write FedRAMP, said he envisioned the program as a much quicker and sleeker version of what it is today. He says speed is one of the biggest challenges to Federal initiatives across the board, not just in the application of FedRAMP.






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