The U.S. Army is looking to hybrid and multi-cloud solutions so that it can move data and workloads seamlessly across clouds to achieve “data liquidity,” according to Young Bang, the principal deputy assistant secretary of the Army (ASA) for acquisitions, logistics and technology (ALT). […]

The COVID-19 pandemic forced the Federal government to make a lot of fast changes that helped agencies to build a more resilient government, according to deputy secretaries at the Departments of Veterans Affairs (VA) and Homeland Security (DHS). […]

Rep. Mark Green, R-Tenn., chairman of the House Homeland Security Committee, today pledged that his committee will conduct tough oversight of the Cybersecurity and Infrastructure Security Agency (CISA) to ensure that the agency “responsibly” carries out its mission without branching into excessive regulation. […]

At the ServiceNow Federal Forum event in Washington, D.C. today, ServiceNow named Raj Iyer – the former chief information officer (CIO) for the U.S. Army – to a newly created role of global head of public sector. […]

Diversity, equity, inclusion, and accessibility (DEIA) experts from the Federal government and private sector talked today about ongoing efforts to “normalize” conversations in the workplace about mental health issues and employee burnout. […]

The Federal government and private sector are not going to achieve their missions alone and both sides need to lean into public-private partnerships in order to “bounce higher,” according to a 30-year national security and intelligence agency veteran. […]

Federal agencies at all levels are undergoing digital transformations to meet their missions more effectively. However, a large part of being successful in this journey requires the people within the organization to be on board and adapt to the technology changes made, Federal IT leaders said during ServiceNow Federal Forum 2022 on Mar. 10. […]

Jonathan Alboum, who joined ServiceNow in 2019 as Federal CTO and principal digital strategist after serving as CIO at the U.S. Agriculture Department from 2015-2017, carries the advantage of understanding both sides of the equation in the ongoing push for government to improve digital service customer experience. […]

Cloud security provider Zscaler and digital workflow service provider ServiceNow have announced new service integrations that the companies said will give joint customers improved visibility and data security for cloud data protection and security incident response. […]

In response to a sharp spike in IT services and cybersecurity demands for a dispersed workforce, President Joe Biden made Federal technology modernization one of his early priorities, citing the need to upgrade Federal IT as “an urgent national security issue.” […]

MeriTalk recently connected with ServiceNow’s Bob Osborn, Chief Technology Officer, Global Governments, to explore how Federal IT leaders are anticipating and avoiding IT outages that impact employee and citizen services. […]

Digital workflow software provider ServiceNow is working with state and foreign governments to help speed up their coronavirus vaccination efforts, and is targeting Federal government organizations for the same services as they roll out more aggressive steps to boost vaccination rates. […]

What if you could diagnose predictable points of IT failure, and then take action to remedy them before they have a chance to hurt your agency’s ability to serve citizens and employees? […]

We’ve made it – together – to 2021. […]

Nearly six months into the COVID-19 pandemic impacting how nearly every organization operates, ServiceNow’s global “The Work Survey” offers insight into how executives and employees view the increased reliance on technology and the shift to telework. […]

ServiceNow is seeing strong demand for a lineup of free apps the company began offering last week that can help its customers – and any other government agency or company – manage emergency response workflows in the midst of the COVID-19 coronavirus pandemic, a senior ServiceNow official said this week. […]

The desire to make the employees of the Central Intelligence Agency (CIA) more efficient in their work led to the creation of a Robotics Process Automation Center of Excellence, explained Pam Dempsey, the center’s lead. […]

Simplified workflows and modernized systems are changing the way Federal agencies meet their missions, and ServiceNow is leading the way to a more service-focused government. […]

Federal government IT – and the ongoing effort to modernize the enterprise that serves 327 million citizen-customers – is a jewel with myriad facets. […]

In the last year, cybersecurity spending rose by 24 percent, but cyberattacks increased by 17 percent, according to a report from ServiceNow released Oct. 29. […]

The National Institute of Standards and Technology (NIST) implemented a new digital human resources (HR) platform. The system automates workflow for recruiting, keeping HR team members focused on high-value activities.  […]

The U.S. Navy is deploying new, automated solutions to facilitate better customer experiences for their teams who use bandwidth-intensive applications on closed government networks. […]

The National Geospatial-Intelligence Agency (NGA) is streamlining its system of record and improving the customer experience for employees. […]

The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector. […]

House Speaker Nancy Pelosi, D-Calif., on Tuesday released the Democratic roster for the Select Committee on the Modernization of Congress, which was created as part of a House Rules package adopted earlier this month when Democratic leadership took over in the House. Minority Leader Kevin McCarthy, R-Calif., has not yet named the committee’s Republican members. […]

The U.S. Department of Veterans Affairs’ (VA) technology budget is vast. At just over $4 billion, it exceeds most Federal agencies’ technology budgets, and in some cases, dwarfs entire operational budgets. […]

Reports like December’s White House IT Modernization Report sometimes seem like they impose requirements on agencies from above. Speaking at the ServiceNow Federal Forum in February, Danielle Metz, a policy advisor at DoD Office of Science and Tech Policy and contributor to the Modernization Report, gave us a look inside the kitchen to see how these reports come together. […]

Cars and IT seem to be in disparate categories, but ServiceNow may have come up the IT Operations equivalent of Uber. They’re changing the model for IT operations, and simplifying complicated processes into a single platform to streamline user experience. […]

Federal agencies are focusing on ways they can leverage new technologies, such as automation, to improve IT service management and streamline cybersecurity processes, as they work to keep up with a threat landscape that changes constantly. ServiceNow’s Bob Osborn said that ServiceNow is integrating artificial intelligence capabilities into its platform so that agencies can use the newest automation technologies as they become available. […]