The Department of Veterans Affairs has been consumed with transformation for the past 21 months, attempting to change from what Secretary Robert McDonald has privately described as a “Kremlinesque” culture to a high performing organization that puts veterans in control of their healthcare. That transformation effort, known as MyVA, is McDonald’s direct response to the […]
Tags
Robert McDonald
After years of development and hundreds of millions of dollars spent, the Department of Veterans Affairs is balking at the idea of replacing its flawed scheduling system with a commercial alternative. Yes, even after a major scandal involving deliberate manipulation of the scheduling system that led to the deaths of veterans, VA thought it was appropriate to tackle the development themselves. […]