The formula isn’t complicated, but the solution has eluded Federal employees for so long. How do you get citizens to appreciate government?
A new award program, that recognizes Federal agencies that turn citizens’ frowns upside down, debuts in May. The Service to the Citizens awards, founded by Martha Dorris, everybody’s favorite former govie and a lady that always makes me smile, honors Feds for service to citizens and citizen experience breakthroughs.[…]