MeriTalk - Where America Talks Government
Event Details
What: Complimentary Webcast discussing the findings of the study and ways agencies can provide great value to the American people
When: Wednesday, October 6, 2010
1 - 2 p.m. ET
Cost: Complimentary
Panelists:
  • Sheila Campbell
    Director, Center for Customer Service Excellence, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration
  • Scott McIntyre
    Former Director of Business Development, Best Buy
  • Kevin Paschuck
    Vice President, Public Sector, RightNow

Register for the webinar

Share
Delicious Digg StumbleUpon
Sponsor

RightNow



For more information, please contact:

Whitney Hewson at (703) 883-9000 ext. 130 or whewson@meritalk.com



Federal Customer Experience Study and Webinar



On October 6th at 1 p.m. EDT, MeriTalk and RightNow hosted a complimentary Webcast to discuss the findings of the 2010 Federal Customer Experience Study, ways agencies can improve their customer service, and best practices that agencies can learn from the private sector in order to provide greater value to the American people. Panelists included:

  • Sheila Campbell, Director, Center for Customer Service Excellence, Office of Citizen Services and Innovative Technologies, U.S. General Services Administration
  • Scott McIntyre, Former Director of Business Development, Best Buy
  • Kevin Paschuck, Vice President, Public Sector, RightNow

Download the archived Webcast Register the report


U.S. Federal agencies provide services to more than 307 million Americans. But, how are these agencies doing in terms of customer service? In July 2010, MeriTalk teamed with RightNow to survey 1,000 Americans to gauge their customer service expectations across private and public sectors, find out their perceptions on how Uncle Sam is getting the job done, and identify opportunities for Feds to improve government customer service.


Download the Uncle Sam at Your Service: The 2010 Federal Customer Experience Study to find out:

  • How Federal agencies' customer service compare to private sector companies
  • How Americans want the Federal government to improve
  • What Americans value most in customer service expectations
  • Ways Federal agencies can improve

Register the report


Click here to download the archived Webcast

Click here to view the press release

Click here to view the study's media coverage