In April 2011, The White House released Executive Order 13571 to streamline service delivery and improve customer service. The order calls agencies to improve the customer experience, solicit customer feedback, adopt proven customer service best practices, streamline agency processes, and do so using innovative technologies. Where are agencies now and how can they meet this directive?
In July 2011, MeriTalk surveyed 1,000 Americans to understand their customer service experiences with Federal agencies, identify best practices in the public and private sectors, and set a benchmark for Federal service improvement. The research project is underwritten by RightNow.
Download the Uncle Sam at Your Service: The 2011 Federal Customer Experience Study to find out:
- What changes Americans are seeing in Federal customer service
- How agencies' customer service compares to private-sector companies
- Which agencies deliver the best customer service
- Advice from customers on how agencies can improve
Interested in year-over-year results?
On September 28, 2011, MeriTalk and RightNow hosted a webcast to discuss the findings of the study, ways agencies can improve their customer service, and innovative technology that agencies can use to meet Executive Order 13571.
Click here to view the press release
Click here to view the media coverage