The Federal government’s new approach to shared services, outlined in the Sharing Quality Services cross-agency priority (CAP) goal, is moving from planning stages to implementation, while emphasizing customer focus and placing an emphasis on a marketplace model, said Federal CIO Suzette Kent. […]

Kent Murphy

The White House’s new approach to shared services remains on track for full implementation during fiscal year 2020, according to an update to the Sharing Quality Services cross-agency priority (CAP) Goal on the President’s Management Agenda (PMA) released September 19.






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Kent Murphy

A new update to the Sharing Quality Services cross-agency priority (CAP) goal, released June 20, lays out the timeline for the currently designated quality services management offices (QSMOs), and hints at three more areas for the new, centralized approach to shared services.






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GSA General Services Administration

With the release of the Office of Management and Budget’s (OMB’s) new memo on shared services, the General Services Administration is looking to the opportunity to support the whole-of-government approach that the memo supports, said Keith Nakasone, deputy assistance commissioner for IT Acquisition at the Federal Acquisition Service (FAS).






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White House flag at half mast
General Services Administration GSA

Rod Turk, acting chief information officer at the Department of Commerce, said Thursday at MeriTalk’s 2018 Cloud Computing Brainstorm that the commodification of IT is changing the service delivery model to make shared services an inevitability, and agencies need to shift their thinking to adapt. Turk outlined his guiding principles for priming agencies for the shared services revolution and provided a set of process questions to aid in implementation.






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Federal agencies might not meet the Office of Management and Budget’s (OMB) data center closure goals, according to a new Government Accountability Office (GAO) report. Based on current projections, only 7,221 of the 12,062 data centers that agencies reported in August 2017 will be closed by September of this year.






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Federal agencies deliver on a wide breadth of missions–from protecting the environment to promoting job creation and economic growth to keeping citizens safe. Regardless of their mission, agencies share similar “behind-the-scenes” needs. They all need to pay employees, acquire goods and services, and manage their budgets.






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The Army recently added 18 more vendors to its $250 million Army Cloud Computing Enterprise Transformation (ACCENT) contract, which kicked off last year with 50 vendors certified as meeting the Army’s requirements for cloud services.






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As Department of Defense (DoD) officials testified before the Senate last week on the Pentagon’s consolidated financial audit, John Gibson, the DoD’s chief management officer, spoke on the vast potential for shared services to improve department efficiency.






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The Department of Health and Human Services is looking for ways to combat stovepiped systems by using shared services across the agency for data management. “For us, data is front and center,” said Ed Simcox, deputy chief technology officer at HHS.






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The Office of Personnel Management released the Federal Human Capital Business Reference Model (HCBRM), a tool that establishes a common human resource (HR) experience for Federal employees across agencies. The HCBRM provides a simplified view of operational functions and policy ownership and a common structure intended to align HR operations, finance, and acquisition.






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The problems associated with an antiquated government infrastructure replete with duplication and redundancies of mission and support services have been well documented. A 2011 Government Accountability Office report discussed the operation of 661 information technology investments in human resources management alone. More recently, at my request as a staffer on the Oversight and Government Reform […] […]

The latest draft of President Donald Trump’s long-awaited executive order on cybersecurity requires a plan for transitioning all Federal agencies to shared services for email, cloud computing, and cybersecurity, and directs senior officials to study the feasibility of transitioning agencies to one or more consolidated network architectures.






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Almost every day, a news story appears about issues that affect the Federal government–shrinking Federal budgets, the low rate of employees’ job satisfaction, or cyber threats against its networks. The problems facing the Federal government are steep; however, the Federal government can better serve critical mission-support functions (think: financial management, human resources, information technology, procurement, […] […]

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