Dustin Brown had been tapped to serve as chief operating officer (COO) and acting chief of staff for the Social Security Administration (SSA), according to a recent update on the SSA commissioner’s website. […]
The Social Security Administration (SSA) has been expanding its use of artificial intelligence (AI) technologies to bridge the gap on creating customer experience improvements even as it faces staffing shortages and budget uncertainty, the head of the agency said this week. […]
The Social Security Administration (SSA) has named Marcela Escobar-Alava as the agency’s new chief information officer, with a start date of March 4. […]
The Social Security Administration (SSA) is taking steps to overhaul and restructure its Office of Systems – which has served as the main arm of SSA’s IT apparatus – to realign the agency’s IT management focus around a new Office of the Chief Information Officer, an agency official confirmed. […]
The Social Security Administration (SSA) has announced that it is creating a new team to counter claims that the agency overpays individuals through SSA programs, including the Supplemental Security Income (SSI) program. […]
During a House Ways and Means subcommittee hearing on May 24, officials from the Social Security Administration (SSA) testified before the committee on some of the actions they have undertaken to combat online identity fraud. […]
A new report from the Government Accountability Office (GAO) finds that the Department of Defense (DoD) needs to work on how it evaluates data from commercial services when it involves tracking satellites in orbit. […]
The Social Security Administration (SSA) is focusing its IT modernization efforts on making its benefits claim systems more accessible online, the agency’s Deputy Chief Information Officer (CIO) Patrick Newbold, said on Feb. 21. […]
In the waning days of 2022 and with a Federal government newly focused on customer experience improvements, it’s mostly taken as a given that major financial benefit programs should have an online application portal that works for everyone. […]
The Social Security Administration (SSA) has appointed Timothy Amerson deputy associate commissioner and deputy chief information security officer (CISO) for the agency’s office of Information security, Amerson announced via his LinkedIn page. […]
The National Academy of Public Administration (NAPA) on August 8 released a new report for the U.S. Social Security Administration (SSA) on current and potential sources of state death data used by Federal agencies for program administration and payment integrity, and pointing to ways for better government cooperation in the sharing of that data. […]
The Government Accountability Office (GAO) said in a new report that the Social Security Administration (SSA) still needs to improve its cybersecurity by addressing how it coordinates with states and other Federal agencies. […]
The Treasury Inspector General for Tax Administration (TIGTA) has identified concerns with IRS payment programs including inaccurate assessment of risk for the U.S. Coronavirus Economic Impact Payment program, the Sick and Paid Family Leave, Credit and the Employee Retention Tax Credit, along with self-employment income reporting to the Social Security Administration (SSA). […]
The Social Security Administration (SSA) has launched a new beta version of its website, complete with a new design to improve customer experience, the agency announced in an April 18 blog post. […]
While the Social Security Administration (SSA), like much of the rest of the Federal government has been largely operating in a work from home setting since the beginning of the COVID-19 pandemic, the agency is preparing to return to office through a phased re-entry plan, the agency confirmed to MeriTalk. […]
In many cases, inspector general reports don’t tally up to good news for Federal agencies, but not this time. […]
The Social Security Administration (SSA) has implemented four of the seven open priority recommendations that the Government Accountability Office (GAO) identified in April 2020, including updating systems and establishing a risk management framework. […]
While legislation from 2018 sought to have the Social Security Administration (SSA) enter into agreements with states to share and match SSA and child welfare data, a Government Accountability Office (GAO) survey has found that some state child welfare agencies are identifing challenges to participating in these data exchanges. […]
The Social Security Administration (SSA) is seeking input on evidence-building activities to inform SSA priorities – including priorities of the Biden administration – as well as input on future projects to advance SSA’s mission. […]
The Social Security Administration (SSA) is in the midst of an IT modernization plan that has made progress within the agency, but a new report from the Social Security Advisory Board’s (SSAB’s) Information Technology Systems Expert Panel pulls from prior efforts and outside expertise to offer suggestions on how SSA can improve its efforts. […]
Rajive Mathur is stepping down as CIO and Deputy Commissioner at the Social Security Administration (SSA) effective October 26, an agency spokesperson confirmed to MeriTalk . […]
The National Academy of Public Administration (NAPA) has recommended that the Office of Space Commerce (OSC) within the Department of Commerce be selected to conduct Space Situational Awareness (SSA) and Space Traffic Management (STM) duties, including IT and data-related aspects of those functions. […]
The Social Security Administration (SSA) is seeking information to establish a Customer Identity Credential and Access Management (ICAM) Solution to authenticate external users. […]
The Social Security Administration (SSA) is planning to improve customer service delivery and experience through a range of customer service activities including surveys, user testing, interviews, and focus groups. […]
Sen. Maggie Hassan, D-N.H., wrote letters to ten Federal agencies in an effort to seek answers as to what those agencies are doing to modernize IT systems before the next crisis, like COVID-19, occurs. […]
The Social Security Administration (SSA) has chosen CenturyLink to provide wide-area network and high-speed network services to the agency via the General Services Administration’s Enterprise Infrastructure Solutions (EIS) program. […]
A FISMA audit found problems with both phishing and data exfiltration at the Social Security Administration (SSA), according to two report summaries released December 4 by the agency’s inspector general. […]
The Social Security Administration (SSA) has rolled out its modernized Disability Case Processing System (DCPS) to 31 states and territories, but the system is only being used to process seven percent of their workloads due to gaps in functionality, according to a review by SSA’s inspector general. […]
The Social Security Administration did not remediate multiple known vulnerabilities for over one year, according to a summary of a report from SSA’s inspector general, released October 24. […]
The Social Security Administration (SSA) had multiple weaknesses in its cloud environment and policies as of September 2018, an August 29 summary by SSA’s inspector general said. […]