The Department of Veterans Affairs (VA) has released a “Customer Experience (CX) Cookbook” for Federal agencies that features key ingredients and recipes for embedding CX in Federal services and for cooking up CX best practices. […]
Jim Gfrerer, CIO at the Department of Veterans Affairs (VA), said today that the agency is “constantly looking” to modernize several hundred technical functions and applications in order to improve on legacy technology environments. […]
A new report from the Department of Veterans Affairs (VA) examines how the VA’s IT initiatives have improved access to benefits and services. […]
The Department of Veterans Affairs (VA) announced it will be using 3-D printing to design, print, and produce its own medical devices. […]
The Department of Veterans Affairs’ (VA) Veterans Health Administration – which boasts the largest integrated health system in the U.S. – is continuing to embrace 5G technology by exploring meaningful use cases to support veterans, an agency official said today. […]
Not only did the COVID-19 pandemic radically alter how Federal agencies meet their mission, but it also gave some agencies new responsibilities that are, quite literally, matters of life and death. […]
The Department of Veterans Affairs (VA) on Oct. 24 officially launched its new electronic health record (EHR) system at VA facilities in the Pacific Northwest and Las Vegas. […]
The Department of Veterans Affairs (VA) announced that it completed transferring patient data for approximately 88,000 veterans to its new electronic health record (EHR) solution as the agency prepares for the system’s launch at Mann-Grandstaff VA Medical Center (VAMC) in Spokane, Wash. […]
The Federal Electronic Health Record Modernization (FEHRM) program office announced that the Departments of Defense (DoD), Veterans Affairs (VA), and Homeland Security’s U.S. Coast Guard (USCG) component have expanded their joint health information exchange (HIE) network after connecting with CommonWell Health Alliance. […]
The Federal Electronic Health Record Modernization (FEHRM) program office last month released to Congress its interoperability strategy which aims to optimize the interoperability of information systems that the Departments of Defense (DoD) and Veterans Affairs (VA) use to support health care of active duty military and veterans. […]
New bipartisan legislation is aimed at addressing transparency issues at the Department of Veterans Affairs (VA) medical centers (VAMC). […]
The Cybersecurity and Infrastructure Security Agency’s (CISA) Continuous Diagnostics and Mitigation (CDM) program is aiming for big progress in Fiscal Year 2021 on upgrading agency and Federal-level dashboard infrastructure and improving the quality of data coming from agency network sensors, along with continuing to get a better handle on how agencies employ cloud infrastructure and cloud security. […]
After multiple delays of the Department of Veterans Affairs Electronic Health Record Modernization program, a critical part of the project is set to “go live” later this month, VA officials told members of Congress on Sept. 30. […]
The Government Accountability Office (GAO) today reported results of its review of Federal agency efforts to reduce IT contracts duplication, and found that four of the seven agencies reviewed had fully or partially taken recommended steps to regularly identify potential contract duplication. […]
As a part of its record digitization efforts alongside the National Archives and Records Administration (NARA), the Department of Veterans Affairs (VA) completed digitization of declassified deck logs from the Vietnam War. […]
As the COVID-19 pandemic continues into autumn, the Department of Veterans Affairs (VA) has continued its effort to support veterans in crisis by partnering with customer experience management provider Medallia to launch the Veterans Signals program. […]
The Department of Veterans Affairs (VA) is launching several real-time customer experience surveys on its websites to monitor feedback from veterans on their use of VA.gov, according to the agency’s September 2020 President’s Management Agenda (PMA) update. […]
A Government Accountability Office (GAO) official said on Sept. 16 that the Department of Veterans Affairs (VA) is taking action on several major IT modernization and cybersecurity issues that GAO has flagged in recent years, but that the agency still has a lot of work to do to address many of them. […]
In the wake of a data breach at the Department of Veterans Affairs (VA) that exposed the personal information of 46,000 veterans, Deputy CIO and Principal Assistant Secretary Dominic Cussatt highlighted data security and privacy to serve the veteran community as a key tenet of the agency’s transformation efforts. […]
Data offers extraordinary power – and no two organizations harness this power better than the Department of Veterans Affairs (VA) and the Department of Energy’s Oak Ridge National Laboratory (ORNL). These two groups rallied around a shared goal – to leverage technology to improve the lives of veterans and citizens alike. […]
The Department of Veterans Affairs (VA) announced today that an unauthorized actor entered its Financial Services Center database and accessed the personal information of 46,000 veterans. […]
The Veterans Benefits Administration (VBA) has automated some processes to streamline administering assistance to veterans, but according to Under Secretary for Benefits Paul Lawrence, the agency’s customer-centric approach to AI and robotic process automation (RPA) is what makes it so successful. […]
Federal agency and private-sector healthcare officials agreed this week that the sharp increase in delivery of telehealth services during the coronavirus pandemic has advanced state of the art in service delivery, along with the need to ramp up cybersecurity protections. […]
The Department of Veterans Affairs (VA) has launched a new electronic virtual assistant (e-VA) to help veterans connect with agency counselors and answer basic questions. […]
The Department of Veterans Affairs (VA) released new COVID-19 infection rate numbers today, indicating a decrease in virus spread because of the agency’s emphasis on digital screening and telehealth services. […]
The Department of Veterans Affairs (VA) has launched a new scheduling tool as a part of its electronic health record modernization (EHRM) efforts to streamline its appointment scheduling process for providers. […]
The Department of Veterans Affairs (VA) is seeking an in-depth cybersecurity audit of its Financial Services Center to analyze its compliance with Federal statutes, how the agency is adapting processes to support compliance, and cybersecurity sustainment across VA. […]
New data from the Department of Veterans Affairs (VA) shows a substantial increase in the use of online VA healthcare tools amidst the COVID-19 pandemic and stay-at-home orders. […]
The U.S. Department of Veterans Affairs (VA) has experienced delays in converting facilities to its new electronic health record (EHR) capabilities due to the COVID-19 pandemic, but is now targeting October to implement the changes. […]
The Department of Veterans Affairs (VA) Office of Inspector General (OIG) recently reviewed usage health information exchanges (HIEs) at 48 VA facilities and community providers for possible barriers to their use. […]