Rob Cole, Branch Chief, Distributed Services Branch, USCIS, Datadog Observe 2023
AI

Because data is one of the Federal government’s most valuable assets and a major driver for critical decision-making across numerous Federal agencies, several agency chief data officers (CDOs) said this week they have turned to artificial intelligence (AI) and automation to power the goals of data analysis and readiness. […]

generative AI, ChatGPT

A Department of Homeland Security (DHS) component agency official pushed back this week against what he called the recent wave of negative attention being paid to artificial intelligence (AI) technologies, arguing instead that responsible use of the technology is proving to be a boon for his agency. […]

AI
DHS

A Department of Homeland Security (DHS) advisory board has urged the agency to leverage technology to improve customer experience (CX) – from updating security checkpoint tech at airports to publicly posting wait times for immigration applications. On Dec. 6, DHS’ Customer Experience and Service Delivery Subcommittee delivered a final report to Secretary Alejandro Mayorkas highlighting […]

Cyber

Federal cybersecurity experts explained at a Nov. 8 ATARC event that the road to zero trust security is a long and often bumpy journey that their agencies at still learning to navigate, despite some being in the game for several years now. […]

Shane Barney USCIS

The U.S. Citizenship and Immigration Services (USCIS) saved $26 million last year by automating their alert and response to threats against the agency’s data that is secured in the cloud, according to the USCIS chief information security officer (CISO). […]

Brillient Corp. announced this week that it won a $310.6 million contract to support the United States Citizenship and Immigration Services (USCIS) National Benefits Center (NBC). […]

Robot

Robotic Process Automation (RPA) has gone in just a few short years from a few scattered pilot projects to an essential tool deployed by dozens of agencies. In the process, Federal agency IT leaders have found that automation at scale comes with challenges, and they shared some of their best practices for and lessons learned for integrating RPA into existing systems at an FCW virtual workshop on October 26. […]

Data

Rob Brown, chief technology officer (CTO) at the Department of Homeland Security’s U.S. Citizenship and Immigration Services (USCIS), today discussed the importance of data quality checks as well as what steps USCIS is taking to accelerate its digital modernization. […]

Shane Barney, Chief Information Security Officer (CISO) at the Department of Homeland Security’s U.S. Citizenship and Immigration Services (USCIS) component, on Sept. 1 credited increased use of data automation for improving security operation center (SOC) operations at the agency. […]

The Department of Homeland Security (DHS) said it is working to re-open agency offices in accordance with Phase 1 of the White House’s Opening Up America Again plan, although office re-opening schedules are expected to vary based on a number of factors. […]

As the U.S. Citizenship and Immigration Services (USCIS) continues working toward a paperless future, the agency has already completed online filing systems for several documents and, and is touting successes with its online account system. […]

With the upcoming release of the Federal Data Strategy’s final action plan on the horizon, Federal chief data officers (CDOs) agreed on Sept. 25 that the strategy holds plenty of promising features to advance their work, including an official CDO council that will help them share ideas and experiences. […]

supply chain risk management process automation

It’s not often that anyone aspires to “go slow” to reach their goals, but for Shane Barney, Acting Chief Information Security Officer for the U.S. Citizenship & Immigration Services, it’s part of the plan. […]

MeriTalk caught up with Mark Schwartz, the chief information officer at the U.S. Citizenship and Immigration Services within the Department of Homeland Security, during the 2016 Akamai Government Forum in Washington, D.C. […]

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