For the Cybersecurity and Infrastructure Security Agency (CISA), its Continuous Diagnostics and Mitigation (CDM) program and its Quality Service Management Office (QSMO) both serve roles for the agency to provide service excellence to Federal customers. […]

The Cybersecurity and Infrastructure Security Agency (CISA) will lead as the first formally designated Quality Service Management Office (QSMO) for cybersecurity services, the Office of Management and Budget (OMB) announced today.






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Kent Murphy

The White House’s new approach to shared services remains on track for full implementation during fiscal year 2020, according to an update to the Sharing Quality Services cross-agency priority (CAP) Goal on the President’s Management Agenda (PMA) released September 19.






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The Office of Management and Budget’s (OMB) Circular A-11 for the fiscal year 2021 budget cycle, released June 28, includes new guidance on customer experience (CX), Technology Business Management (TBM), and OMB’s new shared services policy.






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Kent Murphy

A new update to the Sharing Quality Services cross-agency priority (CAP) goal, released June 20, lays out the timeline for the currently designated quality services management offices (QSMOs), and hints at three more areas for the new, centralized approach to shared services.






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GSA General Services Administration

With the release of the Office of Management and Budget’s (OMB’s) new memo on shared services, the General Services Administration is looking to the opportunity to support the whole-of-government approach that the memo supports, said Keith Nakasone, deputy assistance commissioner for IT Acquisition at the Federal Acquisition Service (FAS).






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Kent Murphy

With the release of a new memo by the Office of Management and Budget (OMB) on shared services today, a major revamp of how the Federal government approaches and acquires cybersecurity services, financial management systems, HR systems, and more is underway.






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White House flag at half mast

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