The Department of Labor (DoL) is placing a heavy focus on customer experience (CX) and the end-user experience to convert the agency’s modernization efforts into digital transformation, according to CIO Gundeep Ahluwalia. […]

With the vast amount of data available to Federal agencies today, government and private sector experts agreed this week that security teams have a pressing need to leverage automation technologies to better decipher the threat landscape, and to free up their creative capacity to pursue innovation and modernization. […]

Department of Labor CIO Gundeep Ahluwalia stressed during a recent MeriTalk webinar the importance of overcoming data fragmentation to help agencies deliver on their missions and the importance of advanced data analysis technologies to accomplish that goal.   […]

The FITARA 11.0 scorecard released in December 2020 turned out to be a pretty good report card for Federal agency IT operations. The latest set of grades marked just the second time since the House Oversight and Reform Committee started measuring agency progress against Federal Information Technology Reform Act (FITARA) and other key metrics that every agency received a passing score. […]

A 2019 tweak by the Office of Management and Budget (OMB) to the definition of a data center – and thus how the Federal government proceeds with its Data Center Optimization Initiative (DCOI) aimed at sharply cutting the number of data centers that Federal agencies operate – is having the effect of leaving the government more vulnerable to cyberattacks, a Government Accountability Office (GAO) official concurred today. […]

In a recent survey, 42 percent of 300 Federal IT leaders said at least half the IT they use for work needs to be updated, with one in two respondents saying that cloud should be one of the most important agency technologies. […]

Federal officials stressed the need to view IT modernization as a continuous effort, rather than a buy- and-forget process, on Feb. 8 at the Resiliency Colloquium organized by MeriTalk, ACT-IAC, and the Partnership for Public Service, who partnered on the Resilient report issued earlier this month. […]

How does an entire Federal government agency turn on a dime to fight the impact of a once-in-a-century pandemic and preserve vital citizen services? In the new age of IT supremacy, it pays to check in with the CIO first. […]

During the COVID-19 pandemic, Federal IT operations are providing a resilient fabric that enables accelerated delivery of vital services to citizens during an unprecedented public health crisis. As government IT operations reach their new steady-state and map the path to further modernization, MeriTalk is surfacing the untold stories – and lessons – of those efforts. In the latest installment of CIO Crossroads, we examine the Labor Department’s performance eight weeks into the fray. […]

Federal artificial intelligence (AI) technology leaders agreed today that a human-centered approach to data management and automation generates stakeholder buy-in and improves agencywide perceptions of AI projects. […]

Dawn Leaf, who served in the Department of Labor since 2012, announced her retirement as chief information officer on Sept. 5. Her last day will be Sept. 30. […]