Glitch Takes Down VA Systems

A software upgrade gone wrong caused widespread system outages across the Veterans Affairs Department, officials confirmed Tuesday.

The agency’s main website,,  as well as, associated websites, and apps were temporarily affected, a VA spokesperson told MeriTalk.

“This morning, the Department of Veterans Affairs experienced an IT outage caused inadvertently by a system update,” the agency said in a statement Tuesday. “The outage is currently impacting certain VA systems and applications, along with the VA website. IT officials are working to restore the impacted systems and applications, and expect completion by the end of the day.”

An agency spokesperson confirmed to MeriTalk that some sites, like MyhealtheVet, were not affected. “Proud of the team in the face of this situation, as they worked diligently to restore service and provide internal and external messaging to ensure stakeholders remained informed of the progress,” a spokesperson for VA Chief Information Officer LaVerne Council said. “Most sites/apps were back up and running nearly 6 hours in advance of initial estimates.”

This story is still developing.

Dan Verton
About Dan Verton
MeriTalk Executive Editor Dan Verton is a veteran journalist and winner of the First Place Jesse H. Neal National Business Journalism Award for Best News Reporting -- the highest award in the nation for business/trade journalism. Dan earned a Master's Degree in Journalism and Public Affairs from American University in Washington, D.C., and has spent the last 20 years in the nation's capital reporting on government, enterprise technology, policy and national cybersecurity. He’s also a former intelligence officer in the United States Marine Corps, has authored three books on cybersecurity, and has testified on critical infrastructure protection before both House and Senate committees.
  1. Anonymous | - Reply
    Keep digging, there's more.
    1. Anonymous | - Reply
      This is what happens when investigative reporting quits investigating. They were almost on top of a great story, but they quit.6
  2. Anonymous | - Reply was not down.
  3. Anonymous | - Reply
    My husband is a vet

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