DOJ Department of Justice

Department of Justice Chief Technology Officer Ron Bewtra stressed the need for modernization and human-centered design to help Federal IT adjust to disruptive technologies while better serving agency missions and those who depend on them. […]

Customer Experience CX

For agencies looking to score a touchdown with their customer experience, the General Services Administration (GSA) released its Customer Experience Playbook today, offering “a synthesis of ideas gathered from interviewing several subject matter experts and leaders in CX and Human Centered Design in government.”