Federal IT has taken the ultimate stress test during the COVID-19 pandemic – and has withstood the strain. Fortified by ongoing modernization efforts, agency CIOs and their teams have ensured the delivery of vital government services during unprecedented crisis. As the new normal paves the road to recovery, MeriTalk is chronicling those success stories. Today, we go into the eye of the storm with the Department of Veterans Affairs (VA), the second-largest Federal agency and largest civil agency. […]

In the past three months, Federal IT has emerged as the indispensable lifeline for delivery of government services to citizens in times of turmoil. As the nation finds its new footing on the road to recovery, MeriTalk is chronicling the untold stories of how Federal IT is paving the way. In the latest chapter of CIO Crossroads, we examine the Department of Housing and Urban Development (HUD).






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The unique ability of government IT operations to ensure the delivery of vital services to citizens has formed the backbone of the larger Federal pandemic response. MeriTalk is chronicling the untold stories of that effort in our CIO Crossroads series. Please join us for our latest chapter: Department of Transportation.






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It’s hard to fathom the number of critical government processes that have had to evolve – very quickly – to meet the needs of the American people during the COVID-19 pandemic. And if this crisis has a silver lining, it’s the accelerated modernization and innovation being born out of it. MeriTalk is surfacing the untold stories – and lessons – of those efforts. In the latest installment of CIO Crossroads, we turn to the General Services Administration (GSA).






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The critical importance of Federal IT operations in sustaining vital government operations during the COVID-19 pandemic is nearing the status of universal truth. What’s much less obvious to the naked eye – and meant to be that way – are the security operations underpinning and defending the vast Federal technology enterprise. As the nation takes its first steps on the road to recovery, MeriTalk is bringing to light the untold stories of those efforts. In the latest chapter of CIO Crossroads, we examine the Cybersecurity and Infrastructure Security Agency’s (CISA) Continuous Diagnostics and Mitigation (CDM) program.






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The ability of Federal IT operations to adapt almost overnight to support citizens and workforce amid the unique challenges of the national pandemic is one of the few bright spots in the past three months of turmoil. The drivers of that performance are neither easy nor accidental, and depend on steadfast leadership. MeriTalk is chronicling the untold stories – and lessons – of Federal IT success during the pandemic. Please join us for a conversation with Federal CIO Suzette Kent, who spotlights the value of teamwork, fast action, and focused leadership in times of crisis.






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The Department of Veterans Affairs (VA) – largely because of its broad, hands-on healthcare mission – is not the type of Federal agency that can transform to near 100 percent telework. But that didn’t stop the agency from more than tripling its telework capacity to meet the demands of the COVID-19 pandemic, said agency CIO James Gfrerer during a May 28 AFCEA Bethesda webinar event.






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The COVID-19 pandemic has focused a bright spotlight on Federal IT. Leaders are turning on a dime so agencies can deliver vital services, protections, and trillions of dollars in financial assistance. As operations start to normalize, MeriTalk is chronicling the efforts of Federal IT leaders who are meeting the pandemic challenge head-on. How can agencies future proof government tech for what lies ahead? This edition of CIO Crossroads turns to the Department of Homeland Security (DHS).






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During the COVID-19 pandemic, Federal IT operations are providing a resilient fabric that enables accelerated delivery of vital services to citizens during an unprecedented public health crisis. As government IT operations reach their new steady-state and map the path to further modernization, MeriTalk is surfacing the untold stories – and lessons – of those efforts. In the latest installment of CIO Crossroads, we examine the Labor Department’s performance eight weeks into the fray.






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Often taken for granted in the eight weeks since the coronavirus pandemic struck is one simple but vital truth: the linchpin holding together the Federal government’s ability to provide crucial services is the technology that ties the enterprise together. Federal IT has literally brought us together – as a government, and as a nation. As government IT operations achieve steady-state and look to the next chapter of digital modernization, MeriTalk is chronicling the untold stories – and lessons – of that effort. Today we check in with the General Services Administration’s Technology Transformation Services (TTS) operation.






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How’s this for an emergency drill within the eye of the swirling coronavirus storm? As America social distanced, Federal IT has literally brought us together – as a government, and as a nation. As government IT operations achieve steady-state amid the demands of the pandemic, let’s begin to lift the veil on that story, starting with the Small Business Administration (SBA).






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