CX Customer experience -min

IT modernization can be helpful for agencies to optimize their workflows, but chief information officers (CIOs) at a number of Federal agencies are prioritizing the optimization of customer experience over some of the agencies’ more internal needs. […]

USPTO
USPTO

At the U.S. Patent and Trademark Office (USPTO), cybersecurity is at the forefront of mission goals that include transitioning to cloud systems, a new cyber training regimen for USPTO remote examiners, and a new insider threat program, and agency official said April 14. […]

AI

As Federal agencies are increasingly utilizing AI in their processes, it’s important that they approach AI using the mindset of understanding the technology as tools to help workers, rather than technology that will replace workers. […]

U.S. Patent Trademark Office USPTO Commerce
U.S. Patent Trademark Office USPTO Commerce

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