A bill that would improve Americans’ customer experience with Federal agencies was approved by the Senate Committee on Homeland Security and Government Affairs, and now moves along to the full Senate for further consideration. […]

The Senate on July 25 approved the Federal Agency Customer Experience Act (S. 1275), which would charge Federal agencies with gathering customer feedback about agency services, and to make some of that feedback data public. […]

The House has scheduled consideration later this week of several pieces of legislation impacting Federal IT issues including Federal CIO authorities and agency website functionality and performance. […]