The U.S. Digital Service (USDS) partnered with the IRS to launch the new Direct File Pilot Program, which USDS Administrator Mina Hsiang said on Wednesday is an “incredibly exciting” customer experience (CX) achievement. […]
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Direct File
The Internal Revenue Service (IRS) is moving forward with piloting its Direct File tool in 13 states that will allow people to directly file their taxes next year by only using the online tool if they meet certain criteria. […]