Empowering the Citizen
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Marcus Collier
Senior Vice President
Health and Civilian Solutions Division
General Dynamics IT
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Dr. Lynda Davis
Chief Veterans Experience Officer
Department of Veterans Affairs
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Hear directly from your peers – what worked and what didn’t in their journey to improving customer engagement while meeting organizational missions. This panel will cover the strategies, tactics and technologies agencies leverage in support of successful CX initiatives. Panel members will provide insights, lessons learned and best practices for delivering leading customer experience-based programs. […]

Caroline Boyd
Caroline Boyd [moderator]
Director of Government Programs
MeriTalk
Dr. Lynda Davis
Chief Veterans Experience Officer
Department of Veterans Affairs
Sharon Snyder
Unit Chief, Policy and Response Unit
Student and Exchange Visitor Program
U.S. Immigration and Customs Enforcement
Jean Moody-Williams
Deputy Director
Center for Clinical Standards for Quality
Centers for Medicare and Medicaid Services
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Experts from General Dynamics IT, IBM and Genesys discuss the future of customer experience – from operations to cutting-edge technologies. This panel will explore the transition to a modern CX environment and the solutions that make it possible, including how best to apply commercial practices to meet citizen expectations. […]

Caroline Boyd
Caroline Boyd [moderator]
Director of Government Programs
MeriTalk
Megan Eunpu
Account Executive, Federal
Genesys
Victor Janey
Project Manager
General Dynamics IT
Brian Keith
Director of Watson
Public Sector
IBM
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Discover how IBM Watson can help your agency meet growing citizen expectations. Based on a government agency scenario, walk through an interactive form process, experience Watson search capability and the hand-off from Watson to a live agent chat. […]

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Join us for this exclusive, hour-long collaborative workshop focused on persona development and next steps in creating a journey map, action plan and roadmap to solve for key problems. Attendance is limited, but additional workshops will be scheduled for waitlisted registrants. […]

Falco
Tish Falco [moderator]
Senior Director, Customer Experience
General Dynamics Information Technology
Event Details
When
Where
City Club of Washington
555 13th St NW
Washington, D.C. 20004
Questions?
Please contact Taylor Starkman at tstarkman@meritalk.com or 703-883-9000 ext. 101, should you have any questions.
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