Federal Service Satisfaction Drops as Call Centers, Websites Lose Ground Oct 21, 2026 | 11:45 am Citizen satisfaction with federal services fell for the first time in five years. Declining call center performance, website ratings, and complaint handling reversed gains reported in 2025. […]
Satisfaction With Government Services Rises in Pre-Shutdown Survey Nov 19, 2025 | 3:10 pm Citizen satisfaction with U.S. federal government services continued to improve in 2025, increasing 1% to reach a 19-year high score of 70.4 out of 100, according to the American Customer Satisfaction Index (ACSI) Federal Government Study 2025. […]
Most Americans Concerned About Federal Workforce, Service Cuts Apr 28, 2025 | 1:01 pm The majority of Americans are concerned about cuts to the Federal workforce and government services, according to new polling data from the nonprofit Partnership for Public Service (PPS). […]