The Department of Homeland Security’s (DHS) Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO) organization is looking to upgrade its IT architecture by consolidating its IT systems into a single architecture on the ServiceNow platform. […]

According to a new Government Accountability Office (GAO) report, the Department of Homeland Security’s Immigration and Customs Enforcement (ICE) agency doesn’t comprehensively analyze inspection or complaint information to identify trends, and doesn’t have assurance that complaints are addressed. […]