The Social Security Administration (SSA) has rolled out its modernized Disability Case Processing System (DCPS) to 31 states and territories, but the system is only being used to process seven percent of their workloads due to gaps in functionality, according to a review by SSA’s inspector general. […]

The Social Security Administration’s (SSA) IT modernization efforts won praise from the agency’s inspector general and the Government Accountability Office at a House hearing on Sept. 27, but drew a more mixed review from members of the House Ways and Means Committee’s Social Security Subcommittee. […]