The U.S. Census Bureau awarded General Dynamics Information Technology (GDIT) a $430 million contract to support the 2020 Census Questionnaire Assistance (CQA) program.
Under the five-year contract, the company will provide support for the CQA’s contact-center systems and operations and general operations. The new call center will feature many channels and multilingual options. Fairfax, Va.-based GDIT also offers its Customer Experience Platform solution, hires and trains new employees, and provides equipment.
This is not the first time GDIT has worked with Census. The company managed more than 75 million Census forms and facilitated more than 11.5 million citizen-contacts for the 2010 Census.
“General Dynamics Information Technology has extensive experience providing cutting-edge IT services,” said Marcus Collier, senior vice president of GDIT’s Health and Civilian Solutions division. “The CQA program is a key component of the 2020 Decennial Census and our world-class customer experience solution will help the U.S. Census Bureau achieve mission success.”