The President’s Management Agenda (PMA) sets out broad, ambitious goals for improving the customer experience and empowering the Federal workforce. While technology underpins these goals, in-depth understanding of the agency mission and challenges is required to truly realize the promise of the PMA. MeriTalk sat down with Joe Kehoe, vice president of the Department of Defense (DoD) practice at Maximus, to learn how his company approaches agency engagements and leverages emerging technologies to modernize agency systems – with the goal of providing the best experience for his customers’ customers: American citizens. […]

The General Services Administration (GSA) is seeking information to stand up a Common Operating Platform (COP) within its Office of Mission Assurance (OMA), which responds to emergencies and crises.  […]