IRS Chief Technology Officer (CTO) Kaschit Pandya said Tuesday that his agency interacts with more Americans than nearly any other public or private organization and is leveraging artificial intelligence (AI) to improve its customer experience. […]

With the IRS collecting more than $4.9 trillion in Federal taxes for fiscal year 2022 – totaling 96 percent of all government funding for that year – it’s more important than ever for the agency to speed the development of modernized services for taxpayers and more efficient tax collection for government. […]

The IRS has tapped Kaschit Pandya, the chief technology officer (CTO) at the IRS, to take on the additional role of acting chief information officer (CIO), a knowledgeable source confirmed to MeriTalk. […]