GSA Releases New Survey for Measuring CX Sep 13, 2019 | 3:46 pm The General Services Administration (GSA) released a version of its customer experience survey for high-impact Federal programs to use, as mandated by Office of Management and Budget (OMB) Circular A-11, on the Federal Register today. […]
Customer Experience Professionals Offer Resources to Improve CX Oct 11, 2018 | 9:49 am Federal customer experience professionals offered advice this week to agencies looking to improve their customer experience and highlighted resources that their agencies have utilized to improve customer service. […]