With nearly $40 billion constituent dollars spent on paper-intensive, manual processes each year, public sector organizations have a long way to go to ensure their services are simple, accessible, and readily available online. MeriTalk, in partnership with DocuSign, surveyed 300 Federal, state, and local government IT and program managers to understand their digital transformation journeys and what they need to continue moving citizen services forward.

View the “Function Over Forms: Transforming Citizen Services” infographic to learn:

• Where government organizations are in their digital transformation journeys
• How they would grade themselves across three core goals of digitization – trust, innovation, and social impact
• Recommendations to help organizations reduce risk, spur innovation, and maximize citizen engagement