Welcome to the Human-Centered Design Challenge.

You dedicate every day to serving the public. Do they know that? Or do clunky user experiences and security vulnerabilities get in the way? The Human-Centered Design Challenge is designed to help you map out an identity framework that ensures every user can safely access your agency’s benefits and services without any hurdles.

Download the interactive PDF to help frame your user needs and redesign experiences. The challenge highlights seven focus areas to guide you through the decision-making process, including login requirements, online navigation, user privacy, data security, and more.