Federal agencies are under pressure to modernize services quickly and meaningfully. However, when IT leads the charge without a clear understanding of mission goals, the result can be misaligned technology that misses the mark.

MeriTalk spoke with Ron Leidner, vice president, client engagement at Maximus, to discuss how a collaborative, mission-first framework that emphasizes user needs, outcome-based planning, and agile delivery helps agencies modernize smarter, faster, and with lasting impact.

Download the Q&A to read the full conversation.