The IRS announced Ken Corbin will serve as the chief taxpayer experience officer, a new role created to help unify and expand agency efforts aimed at improving customer experience.

“I’m excited for this opportunity and, with my dedicated Taxpayer Experience Office team, look forward to helping the IRS continue to earn the trust and respect of every American,” Corbin said in a press release. “We want to help taxpayers and we will.”

Corbin has worked at the IRS for over three decades, serving taxpayers in a variety of roles, including his current position as the IRS Wage and Investment commissioner. He will serve in the new role, while also continuing his work in W&I to “ensure continuity during a critical filing season.”

The creation of the new role at IRS is part of the effort related to the Taxpayer First Act, which Congress passed in 2019 to broadly restructure the IRS for the first time in over 20 years. This is the first senior leadership role announced under the act.

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Grace Dille
Grace Dille
Grace Dille is a MeriTalk Staff Reporter covering the intersection of government and technology.
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