Rafaa Abdalla has been a leader in the Information Technology sector for over 20 years, with 18 years of experience at the Department of Homeland Security. Throughout her career, Ms. Abdalla led multiple software modernization efforts for different USCIS components. Most distinguished, Ms. Abdalla modernized and developed the National Appointment Scheduling System, Customer Profile Management Service for Immigration Records and Identity Services Directorate (IRIS) and Electronic Immigration System (ELIS), which supports millions of customers around the world. She is currently Deputy Chief of the Transformation Delivery Division at USCIS, in this capacity she is responsible for managing the USCIS Transformation Program, which is a digital modernization initiative to streamline and enhance USCIS’s case management and benefits processing operations.
Ms. Abdalla is responsible for an annual budget of $150 million, supporting three large contracts with more than 330 contractors. She also manages a staff of 60 Federal employees. A dedicated public servant, Ms. Abdalla is knowledgeable in modernization efforts and the creation of innovative information sharing environments.
Ms. Abdalla graduated from Farleigh Dickenson University with a master’s degree in Computer Science and just recently earned a master’s degree in Business Administration from the University of Maryland. She also holds certificates from Cornell University and George Washington University. She is an alumna of the Office of Personnel Management’s Federal Executive Institute. Ms. Abdalla has received multiple Federal executive awards and recognitions, including the 2019 Federal 100 Award and the USCIS Director’s Pioneer and Vanguard Awards.