Now, more than ever, Federal agencies are taking a human-centered design approach to IT modernization as they strive to create simple, seamless, and secure interactions for citizens and employees.

Inspired by the presidential executive order on transforming the customer experience and additional Federal policies, agencies are leveraging cloud solutions, integration expertise, and deep insights about customer journeys. They are designing intuitive, connected experiences that consider customers, employees, and users through multi-experience channels that replace complex, disjointed processes.

The results can be transformative – a total experience nirvana that serves citizens across multiple delivery channels and energizes Federal employees. Join Maximus, Amazon Web Services (AWS), and the Centers for Disease Control and Prevention for an enlightening discussion about the art of the possible in IT modernization for better citizen services and mission outcomes. We’ll address technology and process innovation, the value of deep partnerships, and tangible examples of customer experience success.


August 30, 2023


Andy Beamon
Senior Vice President of Total Experience Solution
Angeline Boey
CDC-INFO Operations Lead
Centers for Disease Control and Prevention
Executive Editor
Jason Shaffer
Business Development
Amazon Web Services

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