A vertical community of Federal cloud leaders, project managers, industry, and government IT community stakeholders focused on public-private collaboration and best-practice exchange.
The growth of mobile technologies has made personalization and instant access to information fundamental customer experience expectations. But, according to Forrester’s 2018 CX Index, 80 percent of Federal agencies’ customer service falls between the range of “mostly poor” and “very poor.” How can agencies provide effortless, connected, and proactive services to drive mission success and exceptional citizen experiences? […]
For a growing number of public and private sector organizations, cloud is the future – a game-changer for mitigating risk, enhancing effectiveness, and initiating new capabilities. To learn more about ongoing progress and challenges associated with cloud adoption, Government Business Council and Salesforce launched an in-depth research study in May 2017. […]
An increased desire for rapid and scalable capability delivery has shifted focus to Cloud as an enabler of effective application development and deployment. The integration of Agile into a Cloud Native application life cycle process may not consistently allow an organization to more rapidly and reliably develop and scale applications. Product alignment concerns, and a lack of collaboration between operations and development teams, are often the primary culprits in today’s increasingly complex Agency environments. […]