James P. Flanagan is currently the Deputy CIO and Director, Office of Information Services (OIS) of the Nuclear Regulatory Agency (NRC). Mr. Flanagan has over 28 years of experience in the information technology (IT) field. In his capacity with the NRC Mr. Flanagan oversees the continued evolution of the NRC IT organization and infrastructure to a more customer centric and responsive IT culture. He comes to the NRC from the U.S. Patent and Trademark Office where he served as the Chief Technology Officer and most recently the Director of Program Management and Administration. In both capacities, Mr. Flanagan was responsible for the “Transformation Roadmap,” an IT-wide transformation program that focused on the modernization and improvement of technology, service delivery, and organizational effectiveness of the Office of the Chief Information Officer. In his most recent position, Mr. Flanagan focused on institutionalizing all of the gains and transformations accomplished by the program through the development of key business controls, project management processes and standards, budgetary acquisition reforms, and human capital strategies that supported the broader agency wide “next generation” transformation. Before working at the U.S. Patent and Trademark Office, Mr. Flanagan served as Chief Technology and Operations Officer with Amtrak (2000-2008); Regional Director with Compaq Computer Corporation (1997-2000); Program Manager and Associate Vice President with Science Applications International Corporation (1994-1997); and Director, Systems Integration, with Digital Equipment Corporation (1988-1994). Mr. Flanagan received a Bachelor’s degree in Computer Science from Monmouth University in West Long Beach, New Jersey.