Ms. Martha Dorris is the Deputy Associate Administrator in the U.S. General Services Administration's, Office of Citizen Services and Communications. Ms. Dorris has served almost 30 years as an information technology professional within both government and private industry.
As the DAA for the Office of Citizen Services, Ms. Dorris is charged with creating the integrated delivery of information to citizens, businesses and government. Information can easily be accessed from the federal government in English and Spanish via email and the web at USA.gov, GobiernoUSA.gov and other consumer websites, telephone at 1-800-Fed Info or through the Pueblo publications center. In addition, Ms. Dorris provides services to other Federal agencies in improving customer service to the public.
In FY 2007, over 222 million citizens were touched through the OCS delivery channels, over 5,000 web managers have been trained in web standards, task orders for contact center services during several major crises were issued, and an ongoing forum for the national Chief Information Officers from five nations was created. In addition, Ms. Dorris is responsible for coordinating best practices and information across governmental boundaries - Federal, state, local and international in the transformation of service delivery to citizens. OCS and its components have received numerous awards, including USA.gov being named by Time magazine as one of the top 25 sites that you can't live without.
Prior to her current position, Ms. Dorris built GSA's Intergovernmental Solutions Division into a vital organization that focuses on facilitating collaboration and engagement on issues of relevance for improving citizen services in all arms of government.
Ms. Dorris has been active in the IT community for decades. She was a Fed 100 award winner in 2004, 2006 and 2008. She has been active with the International Council for Information Technology in Government Administration (ICA) for over 10 years and was named a Distinguished Service Award winner in 2005. In addition, OCS was recognized in 2007 with the President's Quality Award for Management Excellence. She is currently serving as the President of the American Council for Technology (ACT). Martha recently was recognized by AFFIRM with the 2008 Service to the Citizen award.