- May 2008 (2)
Governments at all levels around the world are recognizing the value of collaborative outcomes, a term that describes when two or more entities share responsibility for managing toward an outcome that is beneficial to all. Collaborating and sharing information in the public sector can occur interagency and intra-agency, as well as across organizational boundaries with the private and nonprofit sectors. Such collaboration helps both entities maximize the value they deliver to their internal and external stakeholders. At the outset, this collaboration is often manual, generally involving communicating in the form of phone calls and e-mails. But eventually, if the collaboration succeeds, it needs to be supported by more formal processes and an appropriate technology architecture. Informal methods can work for a time, but they typically depend on experienced staff members with continuity in their roles, and when they eventually move on, collaboration suffers a setback. This presentation defines collaborative outcomes, highlights market conditions compelling governments to support collaborative outcomes, and provides illustrative examples involving different government agencies, including tax, procurement, licensing and public security.